Over the summer, Russell Library and the rest of the University System of Georgia libraries upgraded to a new library system software. As a result, there are some issues surrounding library accounts you need to know about:
- Renewals. There have been some issues with library materials that were checked out during the switchover that prevents renewals, including books borrowed through GIL Express.
- Overdue and/or Lost Fines. There are two frequent issues that have arisen surrounding fines:
- Because of the timing of the switchover to the new system, there have been instances where materials returned were not recorded as returned.
- For long overdue and/or lost materials, the new system is more robust in its notifications than what we used previously. Because of this, some of the long overdue and/or lost materials are now coming to light where they were not in the past. Because of this, quite a few library users -including alumni- have been receiving notifications about these materials and/or fines attached to the materials.
If you have experienced any of these or if you encounter something else that you aren't sure about related to your library account, please contact the library's Circulation Desk. We will be glad to work with you to assist you to help resolve the issue or issues you are experiencing. The Circulation Desk may be reached via phone at 478-445-4047, by email at email@example.com, or via text at 478-845-3057.