Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of the university, serving the students who attend GC. Perhaps you’re in the financial services, serving the employees by producing their pay checks. This training will look at all types of customers and how we can serve them better and improve ourselves in the process.
· State what customer service means in relation to all your customers, both internal and external
· Recognize how your attitude affects customer service
· Identify your customers’ needs
· Use outstanding customer service to generate return business
Join us Wednesday, January 29, 2 p.m. in the MSU Lounge. No reservation is necessary.