Microsoft Self-Service Password Reset (SSPR) - effective 5/11/2023

Microsoft Self-Service Password Reset (SSPR) - effective 5/11/2023

What’s new?

Beginning Thursday, 5/11/2023, it will be easier than ever for faculty and staff to manage your GCSU account password, which gives access to Unify and Microsoft products. The new password reset system, Microsoft Self-Service Password Reset, or SSPR for short, allows you to change, reset, and unlock your password yourself.

The first time you log into a Microsoft product with your GCSU account (e.g., Outlook email) on or after 5/11/2023, you may be redirected to a “More information required” page that asks you to set up authentication via your mobile phone, email, and/or security questions. Rest assured; this is a valid request. Please complete the SSPR registration by providing the information requested.



What do you need to do?

Set up additional authentication methods for your GCSU account through Microsoft if you have not previously done so. We recommend using at least two different methods. To view detailed instructions, go to https://gcsu.edu/technology/facultystaff and select Password Reset - Microsoft SSPR from the accordion menu.



Need assistance?

If you have any questions or need assistance with your account, email serve@gcsu.edu or give us a call at 478-445-7378.

Updated: 2023-05-05
Serve Help Desk
serve@gcsu.edu
(478)-445-7378
Information Technology