Information Technology

Announcement    Wednesday, May 18, 2022
Google will no longer support the use of the BLUE Yubico keys with DUO with the release of Chrome 103 on July 26, 2022. Faculty and staff may purchase a black USB-A or USB-C Yubico key if they are currently using a blue key. You may request an official quote at helpdesk.gcsu.edu.  Contact Hance Patrick at hance.patrick@gcsu.edu or 478-445-6354 for more information.
Announcement    Tuesday, May 17, 2022
Our Information Technology team successfully upgraded the Identity provider for our Unify Single Sign On.  You will notice a new look and styling as shown in the photo in this announcement. Our team is always here to help if you have questions or concerns.  Submit a ticket here or contact the Serve Help Desk at 478-445-7378.
Announcement    Tuesday, May 10, 2022
Please note that all USG institutions, including Georgia College and State University, are adding multi-factor authentication to the systems where we are using single sign-on to increase the security around our campus environments. Soon we'll also be required to go through DUO authentication at every place where we're using our Unify credentials to log in.  Most will not notice the change, except that where we require user name and password will now also prompt for DUO authentication...
Announcement    Thursday, May 5, 2022
Our Serve Help Desk team is here to serve you.  Please note our Summer 2022 hours beginning Monday, 5/9/2022.
Announcement    Wednesday, May 4, 2022
Bobcats,  As you wind down the semester with final exams, your Information Technology team wants to provide you with some helpful information regarding your email accounts.   Tip 1 – Change your password before you leave!  As you may be aware, you are required to change your password every 180 days. Unless you have recently changed your password, it may expire over the summer. In many cases, students over the summer do not check email regularly, missing reminders about the password...
Announcement    Friday, April 8, 2022
Starting Monday, April 11, 2022, Webex users will have to use DUO to login to the Webex Site. The addition of DUO provides additional security to protect your information. 
Announcement    Tuesday, March 22, 2022
Are you traveling to another institution for a meeting or conference? All USG institutions and many others across the US and the world subscribe to Eduroam, which allows you to join the visiting site’s wireless network using your GC credentials. You can see our Eduroam site by looking at all available wireless networks on your phone/laptop. When you select the Eduroam network, you will provide your Unify credentials to gain access. You can also find Eduroam in many libraries, museums,...
Announcement    Friday, March 11, 2022
The Serve Help Desk will be open 8 a.m. - 5 p.m. on Monday, 3/14/2022 - Friday, 3/18/2022 during Spring Break.  Enjoy your spring break and be safe.
Announcement    Tuesday, March 8, 2022
In light of recent events in Europe, you may have questions and concerns about cybersecurity. Am I or is our organization more likely to come under attack? Am I at greater risk?  We don’t have all the answers, nor do we know what will happen next. However, continuing to focus on cybersecurity fundamentals is key to protecting yourself both at home and at work/school.  While the sense of urgency may have changed, how cyber attackers target us has not. Here are the fundamentals upon...
Announcement    Friday, March 4, 2022
Upcoming scheduled maintenance notice: OneUSG Connect Release 6.30 is scheduled for Friday, March 11, 2022, from 11:15 p.m. until Monday, March 14, 2022 at 7:00 a.m. During this time, OneUSG Connect and OneUSG Connect - Careers will not be available. KABA Time Clocks and OneUSG Connect - Benefits will be available for use. Note that W-2s and pay statements will be unavailable for viewing and printing during this time, so please plan accordingly.