Information Technology

Announcement    Wednesday, January 18, 2023
If you are a new student at Georgia College and have access to Unify and email but are having trouble signing into GeorgiaVIEW/D2L, please submit a Serve Help Desk ticket to get assistance. Tickets can be created in one of the following ways: Use the “Submit Serve Ticket” icon on the Unify portal to submit a self-service ticket. This is also a great place to access our FAQs/Knowledge Base to search for resolution to common issues on your own. Send an email to serve@gcsu.edu, being...
Announcement    Friday, January 13, 2023
The Serve Help Desk is closed on Monday, January 16th in observance of the Martin Luther King Jr. Day holiday.  The Serve Help Desk will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability.  A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email, or the main web site being down.   We will follow-up on all non-emergency requests on January 17,...
Announcement    Tuesday, January 10, 2023
Join our team! Information Technology is currently hiring for the position of Administrative Assistant II. DIRECTIONS: 1. Select the link below to access our careers site.  2. Sign-in to access your account or select the New User link to create one if you aren't an existing user .  3. Review the job posting and select the apply button to begin your application. Please follow this link to view and apply for this job.
Announcement    Tuesday, December 6, 2022
Good luck to all with your final exams.  We hope you have a safe and happy winter break. Please note the Serve Help Desk is open Monday-Friday from 8 am - 5 pm beginning Monday, 12/12/2022 through Friday, 12/23/2022.  Please note Georgia College is closed from December 24, 2022 through January 2, 2023.  During the break, the Serve Help Desk will monitor phone and email messages.  Information Technology staff will monitor systems and services to ensure availability. A system emergency...
Announcement    Wednesday, November 30, 2022
Stay connected with GC Information Technology by following our social media accounts for important updates, technology tips and more. Use these links to follow @gc.it on Instagram, @gcit20 on Twitter and @gcit20 on Facebook. We're always looking for ways to improve.  Drop us an email at cio@gcsu.edu if you have ideas on how we can improve our service.
Announcement    Monday, November 21, 2022
In observance of the Thanksgiving Holiday, the Serve Help Desk will be closed Thursday, November 24th through Saturday, November 26th. The Serve Help Desk will monitor phone and email messages to handle system emergencies while closed.  A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email, or the main web site being down. We will follow-up on all non-emergency requests on Sunday, November 27th during our regular...
Announcement    Friday, November 11, 2022
Starting the morning of Wednesday, November 16th, you’ll now be required to use DUO multifactor authentication when logging into Unify (unify.gcsu.edu). No other systems will be affected. If you have any questions, please direct them to the Serve Help Desk at serve@gcsu.edu.
Announcement    Thursday, November 3, 2022
Join our team!  The Serve Help Desk is hiring for the following positions: Serve student position – Apply on the University System of Georgia job opportunities website. Part-Time Support Services position – Apply on the University System of Georgia job opportunity website.
Announcement    Thursday, October 27, 2022
Apple recently released macOS Ventura. We are currently testing its compatibility with campus software and we expect to start upgrading machines around January of next year. Until then, please hold off on upgrading to this version of macOS. For more information, see Adobe and Microsoft support pages. For questions or concerns, reach out to Serve by phone at 478-445- 7378 or email at serve@gcsu.edu.
Announcement    Friday, October 7, 2022
The Serve Help Desk is open 8 a.m. - 5 p.m. on Monday, 10/10/2022 - Tuesday, 10/11/2022 during Fall Break.  Enjoy your fall break and be safe.