Information Technology

Public Service Announcement: 'Tis the season for fraud.  Across the University System, we see a large uptick in fraudulently opened credit cards, lines of credit and bank accounts using what we suspect is information compromised years ago and is still being shopped on the dark web. As best we can tell, much of the information being used is at least three years old and may be 10 or 11 years old.   If you haven't put a credit freeze in with all three credit bureaus, please consider doing...

All Thundercloud services (thundercloud.gcsu.edu, labconn.gcsu.edu and tcremote.gcsu.edu) will be unavailable starting Friday, Dec. 19, 2025, at 2 p.m. in preparation for generator work scheduled for Dec. 20, 2025. Please save your work and complete any critical tasks requiring access to these services before the maintenance window begins. For questions, please contact the IT Service Desk at 478-445-7378.

Happy holidays! Please note the IT Service Desk’s holiday hours begin Saturday, Dec. 13, 2025, through Sunday, Jan. 4, 2026. Come visit us in our new location in 100 Chappell Hall, just inside the front door of Chappell Hall.Georgia College & State University is closed from Dec. 24, 2025, through Jan. 2, 2026. During the winter break, the IT Service Desk staff will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability...

Information Technology is updating the Certificates for the Cisco ISE servers providing the authentication for the wireless network Thursday, Dec. 4, 5 - 7 .am. You may need to re-accept the certificate for the wireless after this update has been completed. If you run into any issues concerning the certificate update, please submit a ticket for assistance at https://AskIT.gcsu.edu or contact the IT Service Desk at 478-445-7378.

In observance of the Thanksgiving holiday, the IT Service Desk will be closed Thursday, Nov. 27, 2025, through Saturday, Nov. 29, 2025. The IT Service Desk will monitor phone and email messages to handle system emergencies while closed. A system emergency is defined as an entire building being offline; internet access to the campus not working; and/or Banner, PAWS, email, or the main web site being down. We will follow up on all non-emergency requests on Sunday, Nov. 30, 2025, during...

Words matter, and that extends to how we serve you. With the upcoming move of the IT Help Desk from the Library to Chappell Hall, we’re taking the opportunity to rebrand it as the IT Service Desk to emphasize a more proactive (rather than reactive) delivery of services. We’ve partnered with our friends in University Communications in updating references on https://www.gcsu.edu and https://my.gcsu.edu to reflect this name change. Use of https://AskIT.gcsu.edu and AskIT@gcsu.edu will...

Join our team! Information Technology is currently hiring for the position of Web Developer Sr.Directions:1. Select the link below to access our Careers site. 2. Sign in to access your account or select the New User link to create one if you aren't an existing user. 3. Review the job posting and select the apply button to begin your application.Please follow this link to view and apply for the position.

The IT Help Desk is open 8 a.m. - 5 p.m. Monday, Oct. 13, 2025, and Tuesday, Oct. 14, 2025, during Fall Break. Enjoy your fall break and be safe.

One of the resources available to Georgia College & State University students is Adobe Express. Check out the attached PDF document to learn more about how to access and start using Adobe Express.  Questions? Contact our IT Help Desk by submitting a ticket at https://AskIT.gcsu.edu or calling us at 478-445-7378.

The third Tuesday of September (Sept. 16 in 2025) is Information Technology Professionals Day. Please take time out of your busy schedules today to recognize the dedicated staff of Georgia College & State University’s Information Technology Department. These professionals work diligently (often in the background) to enable our institution to achieve its mission and its goals.What exactly does this group do for GCSU? What follows is really just a sampling …Over this past year, the GCSU...