Information Technology

Thanks to all that attended the training sessions over the past few months on the transition from Webex to Microsoft Teams.  Today marks the official phase out date for Webex.  Check out the Microsoft Teams resources under the Student Technology Resources and Faculty & Staff Resources sections of our website. Please submit a Serve Help Desk ticket at https://helpdesk.gcsu.edu, by emailing serve@gcsu.edu or by calling 478-445-7378 if you need assistance.  We’re here for you!

The Serve Help Desk is closed Monday, May 29, in observance of the holiday and will open from 8 a.m. until 5 p.m. Tuesday, May 30, through Friday, June 2. The Serve Help Desk will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability. A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email or the main website being down. We will follow up on all...

School Dude, the system we use to facilitate work orders on campus, had a breach where the hackers obtained your email address and your password (in addition to your name, phone number, and school district). Please change your GCSU password immediately. If you receive a DUO prompt that you did not initiate moments earlier, know that the hacker is trying to access your account. DO NOT approve the request, and change your password immediately.  Please contact iso@gcsu.edu if you have...

What’s new? Beginning Thursday, 5/11/2023, it will be easier than ever for faculty and staff to manage your GCSU account password, which gives access to Unify and Microsoft products. The new password reset system, Microsoft Self-Service Password Reset, or SSPR for short, allows you to change, reset, and unlock your password yourself. The first time you log into a Microsoft product with your GCSU account (e.g., Outlook email) on or after 5/11/2023, you may be redirected to a “More information...

Our Serve Help Desk team is here to serve you.  Please note our modified Summer 2023 hours beginning Monday, 5/8/2023. During the Summer months, Serve will be open 8 a.m. to 5:30 p.m., Monday through Thursday and 8 a.m. to noon on Fridays. Serve will offer telephone and email support between 10 a.m. and 6 p.m. on Saturdays and noon to 6 p.m. on Sundays.

As a reminder, our campus is phasing out the use of WebEx by 6/1/2023.  The Center for Teaching and Learning (CTL) and Information Technology (IT) thank those that attended the open labs in March 2023.  We encourage you to attend 1 of 2 upcoming April 2023 open labs to help you learn how to effectively utilize the Teams platform and ensure any existing content you have in Webex (in the form of previously saved video conferences) has been downloaded so that you do not lose anything...

Last night most everyone at GCSU received a scam email from a student account at GCSU with the Subject: "RA NEEDED URGENTLY!!!"  The student account was compromised by an overseas hacker, who posed as a faculty member. This email is a scam, and IT is working to remediate the damage. There were no URLs provided, but the hacker is asking people to call him. If you see the email in your Inbox, please do not call or text the number listed. Instead, simply delete the email. And remember...

The Serve Help Desk will be open 8 a.m. - 5 p.m. on Monday, 3/13/2023 - Friday, 3/17/2023 during Spring Break.  Enjoy your spring break and be safe.

As a reminder, our campus is phasing out the use of WebEx by 6/1/2023.  The Center for Teaching and Learning (CTL) and Information Technology (IT) encourage you to attend 1 of 4 upcoming open labs to help you learn how to effectively utilize the Teams platform and ensure any existing content you have in Webex (in the form of previously saved video conferences) has been downloaded so that you do not lose anything in the transition.  Each in-person session will be held on the following...

The Center for Teaching and Learning (CTL) and Information Technology (IT) are partnering to help with the transition from Webex to Microsoft Teams.  Our campus is phasing out the use of Webex by 6/1/2023.  Jim Berger, Jaclyn Queen and Simeco Vinson (CTL) along with Angie Moxley (IT) are currently facilitating training sessions with departments.  These sessions will help you learn how to effectively utilize the Teams platform and ensure any existing content you have in Webex (in the...