Information Technology

Join our team! Information Technology is hiring for the position of Technology Support Specialist II. This position requires working Monday through Thursday from 10:30 a.m. to 8:30 p.m. with independent Service Desk coverage after 5 p.m. Directions:1. Select the link below to access our Careers site. 2. Sign in to access your account or select the New User link to create one if you aren't an existing user. 3. Review the job posting and select the apply button to begin your application.Please...

Keeping your mobile device software up to date is one of the easiest and most important ways to protect your personal information and our campus systems.Software updates don’t just add new features. They also include critical security patches that protect your device from vulnerabilities, bugs and potential cyber threats. Devices running outdated software are more likely to experience security issues, app problems, and performance slowdowns.Why updating matters:🔒 Protects your personal...

The Information Technology Service Desk is closed Monday, Jan. 19, 2026, in observance of the Dr. Martin Luther King Jr. Day holiday. The IT Service Desk will monitor phone and email messages. IT staff will monitor systems and services to ensure availability. A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email or the main web site being down. We will follow up on all non-emergency requests on Jan. 20, 2026.  Please...

Be sure to visit the IT Service Desk in our new location, 100 Chappell Hall. We have signs posted in the library and throughout the first floor of Chappell Hall directing you to us. If you enter from North Clarke Street, we are the first door on your left. If you enter from the library or Russell Auditorium sides, just follow the hallway around to the lobby where 100 Chappell Hall is located.Remember you don't have to come in person for the same excellent service. To submit a ticket,...

The IT Service Desk is open in our new location, 100 Chappell Hall, with modified hours this week prior to the start of Spring 2026 classes. Monday - Friday: 8 a.m. - 5 p.m.Saturday: 10 a.m. - 6 p.m. (Telephone support)Sunday: 12 - 6 p.m.Regular hours will resume on Monday, Jan. 12.Need technical assistance? Submit a ticket at https://AskIT.gcsu.edu or contact us at 478-445-7378. We look forward to working with you!

Public Service Announcement: 'Tis the season for fraud.  Across the University System, we see a large uptick in fraudulently opened credit cards, lines of credit and bank accounts using what we suspect is information compromised years ago and is still being shopped on the dark web. As best we can tell, much of the information being used is at least three years old and may be 10 or 11 years old.   If you haven't put a credit freeze in with all three credit bureaus, please consider doing...

All Thundercloud services (thundercloud.gcsu.edu, labconn.gcsu.edu and tcremote.gcsu.edu) will be unavailable starting Friday, Dec. 19, 2025, at 2 p.m. in preparation for generator work scheduled for Dec. 20, 2025. Please save your work and complete any critical tasks requiring access to these services before the maintenance window begins. For questions, please contact the IT Service Desk at 478-445-7378.

Happy holidays! Please note the IT Service Desk’s holiday hours begin Saturday, Dec. 13, 2025, through Sunday, Jan. 4, 2026. Come visit us in our new location in 100 Chappell Hall, just inside the front door of Chappell Hall.Georgia College & State University is closed from Dec. 24, 2025, through Jan. 2, 2026. During the winter break, the IT Service Desk staff will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability...

Information Technology is updating the Certificates for the Cisco ISE servers providing the authentication for the wireless network Thursday, Dec. 4, 5 - 7 .am. You may need to re-accept the certificate for the wireless after this update has been completed. If you run into any issues concerning the certificate update, please submit a ticket for assistance at https://AskIT.gcsu.edu or contact the IT Service Desk at 478-445-7378.

In observance of the Thanksgiving holiday, the IT Service Desk will be closed Thursday, Nov. 27, 2025, through Saturday, Nov. 29, 2025. The IT Service Desk will monitor phone and email messages to handle system emergencies while closed. A system emergency is defined as an entire building being offline; internet access to the campus not working; and/or Banner, PAWS, email, or the main web site being down. We will follow up on all non-emergency requests on Sunday, Nov. 30, 2025, during...