New IT Ticketing System

Information Technology is replacing the current help desk ticketing system with a new system powered by ServiceNow. Wednesday, Aug. 16, the existing links in the Unify portal, our www site and MyGCSU will all be changed to point to the new system. We encourage you to use the online portal for submitting tickets, as that will be the quickest way for us to gather the information needed to support you. You can type in “Create Incident” (if that does not show up on the main login page) or “Request” in the “How can we help?” search bar. In the new system, you will **create an incident** if you have something that is broken and needs to be fixed. You will **submit a request** if you need something new. In keeping with the IT Help Desk’s new branding, AskIT@gcsu.edu will be the new email address used to create tickets, and serve@gcsu.edu will be retired. We will continue to build out service requests, new functionality and a more robust knowledge base as we grow with the system. We would love to get your feedback, so feel free to drop me a line at cio@gcsu.edu to provide input on your experience with the new platform.