New Training Opportunity: Behavioral Science of Excellent Customer Service

The Office of Human Resources is excited to announce a new virtual training opportunity for all employees on Tuesday, March 4, 1 – 2 p.m. See the link below to register and a description of the training. We hope you will be able to join us! 

• Training Topic: Behavioral Science of Excellent Customer Service
• When: Tuesday, March 4
• Time: 1 – 2 p.m.
• Registration Link: https://attendee.gotowebinar.com/register/6931284363279256921

Description of Training:

This training empowers participants by leveraging behavioral science strategies to enhance their customer service skills and foster impactful interactions. By delving into key psychological principles, such as understanding human motivation, decision-making processes, and emotional responses, participants will gain insights into how these factors influence customer experiences. 

The session focuses on communication techniques grounded in behavioral science, enabling participants to anticipate customer needs more effectively and respond to emotions with greater empathy. By understanding the underlying motivations behind customer behavior, they can navigate challenges more adeptly, turning potential conflicts into opportunities for connection.

In this session, participants will: 

• Learn Psychological De-Escalation Techniques Routed In Cognitive Reframing: Enable transforming customer complaints into collaborative problem-solving opportunities by recognizing emotional triggers.
• Discover Practical Exercises: To help participants acquire skills to establish trust and rapport with customers, enhancing satisfaction and loyalty.
• Learn Effective Communication Techniques: Rooted in psychological insights allow responding to customer emotions with empathy and building stronger connections
• Lead with Proven Tools: To create memorable customer experiences across various contexts.

We look forward to seeing you in this exciting and very informative training!