Change effective Nov. 3, 2026 - IT Assistance through TeamDynamix

Effective Tuesday, Nov. 3, 2026, the Information Technology (IT) department officially transitions to TeamDynamix, our new enterprise service management and IT ticketing platform.

This upgrade represents a major step forward for our campus. TeamDynamix provides a more robust infrastructure that allows our IT team to manage support tickets more efficiently and develop sophisticated, streamlined solutions to better serve the university community.

Here is what you need to know about the transition:

• The ways you request assistance are NOT changing.
  * Submit a self-service ticket: https://askit.gcsu.edu
  * Use the AskIT tab in myGCSU: https://my.gcsu.edu
  * Call: 478-445-7378
  * Email: AskIT@gcsu.edu
  * Visit: Chappell Hall, Suite 100
• Seamless transition: Current support channels remain active, and your incoming IT support and ticketing requests will automatically route into the new system.
• Future enhancements: You will begin seeing several new features immediately, including an improved user portal. Ongoing portal improvements and an expanded self-service knowledge base will continue to roll out over the coming months. 

Thank you for your patience and support as we launch this new platform to elevate GCSU's digital service delivery.