It’s true of every job—there can be difficult days and difficult people. Sometimes, it takes real effort to smile and carry on. But, spend a few minutes around Kimberly Moore, and it’s a good bet you’ll walk away beaming—with a smile that can’t be wiped off, because it’s real. A joyful, bubbly administrative assistant, Moore makes every person who walks into the Rural Studies Institute (RSI) or her previous job in the Office of Inclusive Excellence (OIE) feel as if she’s known them...