Information Technology

Information Technology is replacing the current help desk ticketing system with a new system powered by ServiceNow. Wednesday, Aug. 16, the existing links in the Unify portal, our www site and MyGCSU will all be changed to point to the new system. We encourage you to use the online portal for submitting tickets, as that will be the quickest way for us to gather the information needed to support you. You can type in “Create Incident” (if that does not show up on the main login page)...

Join our team! Information Technology is currently hiring for the positions of Director of Technology Support Services and Federal Work Study Student Worker. DIRECTIONS: 1. Select the link below to access our careers site.  2. Sign-in to access your account or select the New User link to create one if you aren't an existing user.  3. Review the job posting and select the apply button to begin your application. Please follow this link to view and apply for the Director of Technology...

Please note the new wireless networks available in University Housing at Georgia College & State University and a brief description of the purpose of each option. Please visit at https://gcsu.edu/wireless or submit a ticket at https://AskIT.gcsu.edu if you have questions or need assistance. Bobcats - For faculty/staff/students using their GCSU credentials to log in to gain internet access. Used on devices such as laptops, phones and tablets.   Bobcat Devices - For connecting devices...

Information Technology is rebranding!  We are working on the roll-out of a new ticketing system that we think will be more intuitive and user-friendly.  Along with it, we are rebranding our services.  Our Serve Help Desk is now the IT Help Desk.  This name change brings a new logo, email address and website.  The new email address is AskIT@gcsu.edu and the new website is https://AskIT.gcsu.edu.  Please make note of this updated information on any resources where you currently reference...

Sonny McKenzie, our current director of Technology Support Services, accepted another position, and his last day on campus is this Friday, July 21. Thank you, Sonny, for all you have done. You will be greatly missed. We wish you well. As a result of this change, please note that you should now add James Lunsford as an approver in PeopleSoft for any technology purchases.  This change is effective immediately. The electronic approval for technology purchases and the IT account designation are...

The Serve Help Desk is closed Monday, July 3 – Tuesday, July 4 in observance of the holiday and will open from 8 a.m. until 5 p.m. Wednesday, July 5 through Friday, July 7. The Serve Help Desk will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability. A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email or the main website being down. We will...

The Serve Help Desk is closed Monday, June 19, in observance of the holiday and will open from 8 a.m. until 5 p.m. Tuesday, June 20, through Friday, June 23. The Serve Help Desk will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability. A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email or the main website being down. We will follow up on...

GCSU Information Security wants you to know that we are under a constant state of attack from hackers. We have seen a high number of phishing emails come in recently and we wanted to make you aware of a scheme that seems to catch people by surprise. The latest trend is to create a form in Google Docs that asks you to provide your username and password. Often the sender purports to be either someone in IT or is pretending to be Cathy Cox.  The subject line will be something similar...

Thanks to all that attended the training sessions over the past few months on the transition from Webex to Microsoft Teams.  Today marks the official phase out date for Webex.  Check out the Microsoft Teams resources under the Student Technology Resources and Faculty & Staff Resources sections of our website. Please submit a Serve Help Desk ticket at https://helpdesk.gcsu.edu, by emailing serve@gcsu.edu or by calling 478-445-7378 if you need assistance.  We’re here for you!

The Serve Help Desk is closed Monday, May 29, in observance of the holiday and will open from 8 a.m. until 5 p.m. Tuesday, May 30, through Friday, June 2. The Serve Help Desk will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability. A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email or the main website being down. We will follow up on all...